Having trouble logging in?

There are a few reasons you may be having trouble. For a successful login, please verify the following:

Are you a registered member of this site?

Only registered members of this site are permitted to log in. Even if you already registered for one web office site, you must register as a member of this site separately.

If you're not a registered member of this site, go back to the login page and select one of the options that appears at the right of the page. Depending on how the administrator set up this site, you may see one or more of the following options:

Join Now

Some sites allow anyone to join; others require that you have a special invitation to become a member. If you have an invitation, click the Join Now button.

Request an Invitation

When you request an invitation, the site administrator decides whether to allow you to access this site. If you'd like to become a member of this site, click Request an Invitation.

Enter as Guest

Some sites allow guests to preview what's in the site without registering. If you'd like to get a sneak peak of what's in this site, click Enter as Guest.

Did you enter your Login Name and Password correctly?

Each member has a personal Login Name and Password. If you are not sure what your login name and password are, click Forgot your password? on the login page, fill in the information, and we'll email them to you right away.

When you enter your login name and password, make sure that you:

Is your web browser set to allow cookies?

In order to log in, your web browser must be set to allow cookies. Cookies are small pieces of information that your browser stores on your computer's hard drive. Your site uses cookies to verify that you are a valid member of the site. The cookies we use remain on your computer only while you are logged in, unless you chose the "Remember me" option.

If you select the "Remember me" option and you're using Internet Explorer 5.x, you need to also allow cookies that are stored on your computer.

Select the browser you are using to see tips on checking whether your browser is set to allow cookies:

In Internet Explorer 6.x for Windows

  1. Select Tools > Internet Options.

  2. Click the Privacy tab.

  3. Change your Privacy settings to Medium-High or below.


     

  4. If Disable is selected, change your settings to one of the other two options.

  5. Click OK to close the Security Settings dialog box, and then click OK to close the Internet Options dialog box.

In Internet Explorer 5.x for Windows

  1. Select Tools > Internet Options.

  2. Click the Security tab.

  3. Verify that the Internet web content zone is highlighted.

  4. Click the Customize Level button at the bottom of the Internet Options dialog box.

  5. Scroll down to the Cookies section.

  6. Verify that "Allow per-session cookies (not stored)" is set to either Enable or Prompt.

    If you want WebEx  to remember your Login Name and Password so you don't have to enter it each time you log in, verify that the "Allow cookies that are stored on your computer" is set to either Enable or Prompt.


     

  7. If Disable is selected, change your settings to one of the other two options.

  8. Click OK to close the Security Settings dialog box, and then click OK to close the Internet Options dialog box.

Are you using a current web browser?

If you are using a web browser that does not support cookies, you will not be able to log in. We test with, and therefore require, that you use one of the following web browsers:

For PCs:

For Macintosh:

What to do if you're "locked out" of your site

Depending on the password security settings chosen by your administrator, if you enter an incorrect password more than three times, you may be temporarily "locked out" of your site.

Once you're locked out, you are not permitted to attempt another login for thirty minutes. After the thirty minute lockout period is over, you may attempt to log in again.

If you need to gain immediate access to your site, please contact your site administrator to request a new password. You can then log in right away using the new login information.

If you are an site administrator, click here to learn how to change a member's login name and password.

When logging in to Intellisync for WebEx, I received an error that says, "Proxy authentication required."

Proxy servers, also known as firewalls, regulate information coming in and going out of your network. Because sync transfers information through your network, you must configure Intellisync for your particular Proxy Server.

To configure your proxy server:

  1. On your computer desktop, click Start > Programs > WebEx > Intellisync for WebEx to launch the sync client software.

  2. Click Edit Login Information, and then click Proxy Server.

  3. Click the Use Proxy Server checkbox.

  4. Enter the Server name and Port number. If you are unsure of the port number, ask your network administrator. In most cases, the port number will be 80.

  5. Click OK.